Warranty & Service Work Policy
Your New Home will be enrolled with Tarion. We will provide your enrolment confirmation at your Pre-Delivery Inspection (PDI). Tarion has very clear guidelines for Homeowners to ensure that they retain warranty coverage. Tarion’s Home Owner Information Package can be found at the following web address http://www.tarion.com/Resources/hip/Pages/default.aspx .We strongly recommend you review it very carefully as it explains your rights and responsibilities under the program and the procedures that must be followed for warranty service.
HVAC Equipment warranties (Furnace, HRV, AC, etc.): MUST be registered by the homeowner in order to get their full warranties.
Our Service Work and Warranty schedule follows the structure that Tarion requires and with the exception of emergency items, please do not contact us every time you discover a service item, simply make a note of it to add to your next scheduled service list.
All communications about service should be sent to Service@MetricHomes.com and not to our Site Supervisors or anyone else.
In emergency situations (defined in the Tarion Home Owner Information Package) please use the emergency contact numbers provided to you at your PDI. These are typically items that either makes the house not “livable” or that you think would cause additional collateral damage if not repaired immediately. Click here for Emergency Contact information.
- Pre-Delivery Inspection: We will do a PDI with you a few days before closing in order to identify any deficiencies and unfinished works. This defines the condition of your New Home just before possession.
- On day of Closing and before starting to move in you should check your New Home for damage (not service issues). If you find any damage please take photos and send to us immediately. Any damage not reported before moving in may not be covered by warranty.
- 30-day Service List: By 30 days after closing, you should log in to the Tarion website and complete the Service list as per their instructions. To avoid delays, please send us a copy of the form once completed.
- One Year Service List: By 12 months after closing, once again fill out a Service form on the Tarion website and send us a copy.
Once your Service List has been submitted, the list is “closed”. If you discover any additional items, we ask that you make a note and add to your next list as per the schedule above. Please review carefully to ensure that no current items are missed before submitting.
Updated June 17, 2020